Q: IS THE INGREDIENT OF PRODUCTS ACCURATE?

A: Ingredient, nutrition, allergen and other product information are provided on our Web and Mobile sites for reference purpose only, without warranty or representation as to accuracy. Manufacturers adjust their labeling regularly and are solely responsible for the accuracy of the information.

Q: MY ORDER HAS BEEN PLACED, WHY DON'T I SEE THE TRACKING INFORMATION?

A: Your order has been placed, but sometimes it takes up to 48 hours for tracking information to show up on your order information.

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

A: We accept all major credit cards (VISA, MasterCard, AMEX).

Q: CAN I CHANGE MY SHIPPING ADDRESS?

A: You can change your shipping address before the item is shipped by contacting us via email: customer.soosweetshop@gmail.com, but once it moves to the shipping process, it cannot be changed.

Q: HOW DO I CHANGE OR CANCEL MY ORDER?

A: We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed will be subject to a cancellation fee of 3% of the amount of your order regardless of the time order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations and online payment transactions. Please note that any orders that have already been packed or shipped cannot be canceled.

Q: BACK ORDERS & OUT OF STOCK?

A: Occasionally , we will run into a product that is out of stock but still available on our website. We do our best to make sure that doesn't happen often but if it does occur we will inform you by phone or email ASAP and we will either refund you the product or offer you a substitute.

Q: HOW DO I CHANGE OR CANCEL MY ORDER?

A: We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed will be subject to a cancellation fee of 3% of the amount of your order regardless of the time order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations and online payment transactions. Please note that any orders that have already been packed or shipped cannot be canceled.

Q: CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

A: Please be advised that your shipping address cannot be changed after the order has been processed or shipped.

Q: HOW DO I TRACK MY ORDER?

A: We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number 1-2 days after we have shipped your order. You can track your order on our website.

Q: HOW DO I RETURN AN ITEM?

A: All returns must be made within 7 days of the order delivery. If you are not happy with your purchase and wish to return an item, please contact us. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send instructions.

Q: I SENT YOU AN EMAIL, WHEN WILL YOU REPLY?

A: We make every effort to reply to emails within 24 hours. Our office is closed on weekends, so we will get back to you on the next business day.